SkyFall Collections Limited ("SkyFall")Complaints Policy Statement and Procedure: 

​

SkyFall  is committed to providing a high standard of quality services to persons who come into contact with SkyFall

​

SkyFall will take seriously any concern or complaint and will look into it promptly, for resolution as quickly as possible

​

SkyFall recognises that all persons that come into contact with SkyFall have the right to raise concerns or complaints about our services and understand how to voice conerns or complaints

​

SkyFall's procedure for raising a concern or complaint is that in the first instance to submit the complaint or concern in writing, addressed to:

​

The Managing Director

SkyFall Collections Limited

PO Box 611

St Helier JE4 5XZ

​

In order to comply with the Data Protection (Jersey) Law 2018 a copy of your identification (passport or driving licence) will need to be included with the correspondence as the complaint or concern maybe being made by a Third Party and will therefore need to be properly authorised to discuss matters with SkyFall

​

SkyFall Collections Limited subscribes to the Code of Conduct for Jersey Debt Collection - a copy of the Code is available at Download Code of Conduct for Jersey Debt Collection (size 412kb)

​

If you are unable to resolve your complaint directly with SkyFall you may refer the matter to the following: -

​

Trading Standards Service

PO Box 228

StHelier JE4 9SS

​

Jersey Office of the Information Commissioner

2nd Floor

5 Castle Street

St Helier JE2 3BT

​

Certain complaints may also be referred to:

CIFO

PO Box 114

St Helier JE4 9QG

​

​

​

​

​

​

​

​

​